One hard earned skill that I’ve developed from years of deploying bleeding edge technologies is the art of how to deliver bad news. I call it an art because this is often really difficult for a lot of people. People naturally want to be known for their successes, not the pot holes and speed bumps […]
Last night I went to my first Toronto Product Marketing Association meeting (TPMA http://www.tpma.ca) . The topic was CEO of Your Product, Prove it with Revenue. I found the presentations and discussions to be relevant and thought-provoking. I became a fan of the group and will be attending more of their events in the future.
I believe that strong customer engagement requires the ability to build trust based relationships with customers through delivering on managed expectations. This is basically a lot of words for saying that I believe you need to “walk the talk”. For me the building of the relationship must have its foundation in the trust that I […]
It was with a tang of bittersweet nostalgia that I read the announcement last week that Microsoft will retire its Windows Live Messenger (MSN Messenger) product. http://techcrunch.com/2012/11/06/end-of-an-era-windows-live-messenger-to-be-retired-users-transitioned-to-skype/ Even though it’s been absolutely eons since I last logged into my account, having long ago become a convert to Skype because of the VoIP services. Even long before […]
We’ve all been there. The customer from #$@! That demanding squeaky wheel customer who wants what you don’t have in the product today and they want it yesterday. The customer who pushes your limits on scarce resources – people, time and costs. Then sitting on your side of the table, there are equal pressures. The […]