Innovation begins with listening to and understanding your customer pain points. Rather than focusing on trying to create first and then convince people they need what you are offering. If we create what they need, then it will be more easily adopted by the market.
One hard earned skill that I’ve developed from years of deploying bleeding edge technologies is the art of how to deliver bad news. I call it an art because this is often really difficult for a lot of people. People naturally want to be known for their successes, not the pot holes and speed bumps […]
I believe that strong customer engagement requires the ability to build trust based relationships with customers through delivering on managed expectations. This is basically a lot of words for saying that I believe you need to “walk the talk”. For me the building of the relationship must have its foundation in the trust that I […]