Most companies can easily tell you what their values are – and even have them posted somewhere visibly on their website. Words like customer-centricity, collaboration, integrity, innovation, excellence.
In honesty, even though they might not want to admit it, there are often gaps in organizations between best intentions and execution.
So how do companies make sure that the actual day-to-day culture aligns with it’s values. How do they fill any recognizable gaps.
I think its to create value-centered goals, not just values. And to include these goals as a criteria when setting up internal improvement projects.
Not just post the words on the (virtual) wall.