To me this is the point of drawing together a team from all walks of life. Though I think we are more than our tendencies and we can learn other ways of thinking and doing… this is promoted by bringing together people with different strengths. The whole team benefits.
It is so easy these days to just leave things online that are dated and unattended. Yet that can also leave a negative impression by nature of their staleness. Have you closed down things that are not serving you anymore – or you are no longer servicing?
One of the tenets of the Agile Manifesto is “Customer collaboration over contract negotiation”. I do believe this can be a good example of the greyness in the final statement “That is, while there is value in the items on the right, we value the items on the left more.” That you do need to address the issue of who owns what at some point and get that in writing.
I believe there is a case for not getting in your own way. I find people who are solving a problem that was previously a big problem for them do sometimes get in their own way. It’s almost as if it fuels their passion – but they aren’t yet detached enough to be objective.
It happens. Buggy software. Late delivery. Escalations. Sometimes we disappoint customers. It happens. But then how do you protect and grow the account in these situations? How do you start a turn-around? There are strategies that can help.