Being a strategic thinker, I’ve always loved the story that described the difference between leadership and management by using a metaphor of a team fighting their way through the jungle. Where the manager uses tactics to enable the team and the leader uses strategy to set the direction. In truth you need both.
What is the difference between continuous improvement and continuous innovation? Continuous improvement is learning from what we have done in the past and making deliberate beneficial changes to that ways we interact with customers, what we are creating for them, and how we work together to get things done. Continuous innovation is anticipating and predicting […]
Are we complicated ourselves? Do we use Tech for things that need a simpler response? In the way to Collision I ran into to someone other people while we were getting off the Subway. They invited me to share an Uber. I declined and jumped on the bus that arrived. Leaving them on the curbside waiting for their Uber.
Great thought leadership is aligned to the vision of the company. It should be of value but not give away the whole shop for free. It should entice people to hear more about what you have to offer. Be forward looking and inspiring. And yes, thoughtful.
Do you know if there are things that your customers are tolerating today that they might not tolerate tomorrow? Do you have a way of finding out? Or do you just think because a customer continues to pay today, that there is no risk for the future? Or are afraid to poke-the-bear and rattle a customer about something you can’t address today.