I’m a big believer in using data-driven performance models to drive both business and personal change. I also believe you need to take care in choosing the metrics that you use in your model. A poor choice may result in a distorted view of what is happening and might actually result in outcomes outside of […]
So what is a Metric anyway? And why does it matter to Sales?
We are probably the most tracked and measured people that ever walked the planet. And if you listen to the internet-of-things people, it’s actually only going to explode from here on it. Yet, awash in a sea of data are we really tuned into what this does for us. Now don’t get me wrong. I’m […]
Salesforce Lightning Experience unveiled – I like it! I know I’m going to love using it!
Last night Salesforce held a global online event where they introduced Salesforce Lightening Experience, a major redesign of the user interface on Salesforce that will be available for Sales Cloud in Fall 2015. I attended a “viewing party” with the Kitchener User Group – 1 of the 100+ such groups around the world that broadcast […]
Creating Concensus
Every leader has their own unique style of leadership that is developed out of their personality, experience, successes, and failures. There is no cookie-cutter one size fits all how-to answer on how to lead. There are as many leadership styles as there are leaders. Leadership is not a quality; it is more of a mindset […]
Is your Sales Admin also a Salesforce Admin?
All too often, when a company uses a tool, such as Salesforce, the education and responsibility for administrating the tool is kept with to the IT people in the company. While the front-line super-users, the functional administration staff, tend to be overlooked as either not needing training or are restricted from doing things. Yet for […]