The best way to get information on what the customer’s priorities really are, what they think, receive real feedback, and real deadlines… is to pose an open question and then listen. Sure, it’s your responsibility to provide updates on progress – that can be done with reports and graphs and can be brief. Should be a “brief”. Then listen to the response.
The invention of the printing press in the 1600s and the internet in our times were both turning points in history where the written word became more accessible to wider audiences. They weren’t time in place breakthroughs. They had a cascading impact. This is why I prefer to create turning points over breakthroughs.
In honesty, even though they might not want to admit it, there are often gaps in organizations between best intentions and execution. So how do companies make sure that the actual day-to-day culture aligns with it’s values. How do they fill any recognizable gaps.
Trying to find transparent ways of sharing data across an organization may not solve all problems in a power-based silo culture, though looking at it can be a tactic to start discussions on collaboration.
I’ve started to re frame the idea of what job does a product do and why would I want to hire it, around the idea of habit. What habits do I have that I actually want to off load or delegate to someone or something else so that I can focus on what’s more important.