I believe that strong customer engagement requires the ability to build trust based relationships with customers through delivering on managed expectations. This is basically a lot of words for saying that I believe you need to “walk the talk”. For me the building of the relationship must have its foundation in the trust that I […]
It was with a tang of bittersweet nostalgia that I read the announcement last week that Microsoft will retire its Windows Live Messenger (MSN Messenger) product. http://techcrunch.com/2012/11/06/end-of-an-era-windows-live-messenger-to-be-retired-users-transitioned-to-skype/ Even though it’s been absolutely eons since I last logged into my account, having long ago become a convert to Skype because of the VoIP services. Even long before […]
We’ve all been there. The customer from #$@! That demanding squeaky wheel customer who wants what you don’t have in the product today and they want it yesterday. The customer who pushes your limits on scarce resources – people, time and costs. Then sitting on your side of the table, there are equal pressures. The […]
The premier entry in my blog came about as a perfect storm of ideas inspired by listening to 3 of the speakers at Tedx Toronto. Jon Dwyer (CEO Flax Energy), Susur Lee’s (Owner / Chef LEE & Bent) and Barbara Arrowsmith Young (Director Arrowsmith Program).
I don’t think the intention of these speakers was to present that Alchemy often comes from necessity – or a storm raging at the door. Maybe it’s just what my own current perspective wanted to hear. Though its food for thought that our own perfect storms tend to propel us towards innovation. And wouldn’t it wonderful if we could find a way to harness this ability to create before the storm occurs.