There is a broader lessen for all of us who are makers in Boeing’s slow response to ground the 737 Max 8. When something goes wrong, there is often a path of blaming customer-product-company. It’s telling how we deal with issues, errors and flaws. If we leave it until it escalates to company, then its often too late.
All women working in the tech industry make a contribution to the industry, not just those in developer roles. Working in it, even on the “business-side”, they know a lot about tech. If you work in Tech, and you self-identify as a women, you are a Women in Tech. Regardless of your role, level or experience. I want to celebrate them all.
Do you know if there are things that your customers are tolerating today that they might not tolerate tomorrow? Do you have a way of finding out? Or do you just think because a customer continues to pay today, that there is no risk for the future? Or are afraid to poke-the-bear and rattle a customer about something you can’t address today.
In your business do you know what you are NOT doing today because it’s more important than urgent? Do you know what your customers are tolerating about your product or engagement, because on balance they are getting what they need today? Have you future-proofed your product against changes you customers are facing in their own business? Are you delivering both a great experience as well as a great solution?
One of the most interesting things about executive teams is that no two are alike. When someone reaches C-Level, they have a unique set of experiences, skills and attributes that has a big impact on how they work with others and achieve results. Often C-Level responsibilities blend – especially with different groups that share a focus on the customer. So a natural give-and-take can happen that if not acknowledged and directed can sway a company culture in an unintended direction and even create competitive silos.