The best way to get information on what the customer’s priorities really are, what they think, receive real feedback, and real deadlines… is to pose an open question and then listen. Sure, it’s your responsibility to provide updates on progress – that can be done with reports and graphs and can be brief. Should be a “brief”. Then listen to the response.
When Agile and Scrum first disrupted the IT industry, they were thought of as something that changed how we managed software development projects. Over the years it has continued impacting the other teams that work in technology based companies – implementation teams and operations teams. Albeit at times in a blended fashion, where some agile […]
Every leader has their own unique style of leadership that is developed out of their personality, experience, successes, and failures. There is no cookie-cutter one size fits all how-to answer on how to lead. There are as many leadership styles as there are leaders. Leadership is not a quality; it is more of a mindset […]
Whether the executives you report to are your customer or internal, it’s important to be able to provide clear concise briefs. One mistake I’ve seen new managers/directors make in producing executive status reports is that they are simply too long, too wordy and too full of extraneous opinion. Possibly worthy of a Booker Prize nomination, […]
In the old paradigm, companies created a digital presence, launched it, were really happy with the immediate business results, left it alone for 3-5 years, and then started a project to re-do and update everything from scratch. The new way of working is to use a lean process of continuous improvement, where you test what […]